Frequently Asked Questions From Our Customers:

Q. Do I have to pay anything up front?

A. No, you only pay us when the job is completed and you approve of the roof completion and our other services in roofing. TN based Professional Roofers, Inc guarantees 100% customer satisfaction prior to payment!!

Q. Do you charge a fee for Inspection & estimates?

A. Our trained estimators and roof contractors provide free-no charge estimates.

Q. What happens if it rains during the roof installation?

A. We believe installing your roof when chances of rain are very low, no more than 30% chance of isolated rain. However, we remove shingles on individual slopes or gables one at a time to ensure we do not leave the roof exposed. Additionally, we work around rainy weather which may slow us down at times but ensures a higher quality finished product. Should it rain we will have the felt laid and will lay a tarp over that exposed area. At night we will always dry-in your roof.

Q. How long will it take to re-roof my house?

A. Typically our crews are matched with jobs to complete a roof system in 1 day. Depending on weather (heat, cold, & rain) installation could take 1-2 days.

Q. Once we request a quote, how soon will we hear from our roof contractors?

A. We respond to your request for inspection/ estimate within 24 hrs. After we receive your signed contract, you will be contacted in 1-2 business days prior to material delivery. Installation normally begins 1-2 days after material delivery.

Q. What type of warranty do you provide on a new/ re- roof?

A. A 2 Year Expressed Warranty on labor including; interior painting and sheet rock repair due to any leaks and exterior roof repair are both covered under our warranty.

Q. How can I tell if I have hail/ wind damage on my roof?

A. A qualified employee can examine your roof and determine if there is evidence of hail or wind/storm damage. Professional Roofers, Inc is a roofing specialist with experience working with insurance companies.

Some additional questions & thoughts to consider before selecting a contractor.

Q Does your contractor have a physical place of business

or do they operate out of their car/garage/apartment or house?

Q. Here Today. Gone Tomorrow. Are they a local company?

Q. Does your contractor have credit with material suppliers?

Q. Does your contractor ask for money up-front to purchase materials?

Q. Is your contractor an Accredited Member of the Better Business Bureau?

Q. Are your roofing contractors licensed with the State Association?

Q. Does your contractor give you a choice of shingle brand?

Q. Does your contractor carry both general liability and workers compensation insurance?

Q. Does your contractor have a roofing crew leader and supervisor/foreman to oversee your roofing installation?